Carriage - A carriage charge of £20 is payable on all orders below £300. All orders above £300 qualify for free weekday delivery. If your order is over £300 the delivery charge will automatically revert to zero. Please check for deliveries to some areas of Scotland as there may be additional charges.
Delivery - When the goods are dispatched, notification will be sent giving details of the consignment. Deliveries cannot be left at the delivery address without a valid signature. Deliveries will be made to the address on the order between 9am and 5pm on Monday to Friday. Saturday delivery is available, but additional charges will apply. It is the Customer's responsibility to ensure that someone, (must be 18 years or over), is at the address between these times to accept and sign for the delivery. For this reason it is recommended that you use a 'works' delivery address whenever possible. A charge may be made where a delivery has been attempted and refused through no fault of our own or our carriers. Where a delivery has been attempted and not made the goods will be returned to us and will not automatically be re-delivered. Deliveries for displays on or around November 5th will commence from October 1st. Deliveries required at any other time of the year will be made, where possible, at least seven days prior to the event.
Claims - On delivery of the goods, please check the number of boxes and inspect them for any signs of damage before signing for them. Any shortages or damage must be noted on the carrier's documents. All claims for shortages or damage must be notified to the company within 48 hours of receipt of the goods.
Collections - Collections from the shop can be made by prior appointment.
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